REFUND POLICY
> Last updated: 1 June 2026
// ALL SALES ARE FINAL
NO REFUNDS WILL BE ISSUED AFTER A SUCCESSFUL PAYMENT.
By completing a purchase on this Platform, you acknowledge and agree that all event pass sales are final and non-refundable, except in the limited circumstances described below as mandated by applicable Indian law.
// 1. RATIONALE
Event passes are:
> Time-sensitive — valid only for specific event dates
> Non-reusable — each pass grants single-use entry
> Capacity-limited — tied to a finite number of available spots
> Non-transferable — issued to a specific individual
Once purchased, the event capacity is reserved for you, which impacts the availability for other attendees. This policy is consistent with the Consumer Protection Act, 2019, which recognises that time-sensitive event services may carry no-refund provisions when adequately disclosed.
// 2. EXCEPTIONS (LEGALLY MANDATED)
In accordance with Section 2(47) of the Indian Consumer Protection Act, 2019 and Reserve Bank of India (RBI) guidelines, refunds will only be considered under the following strict technical exceptions:
A. Payment Charged, Pass Not Delivered
If your payment was successfully debited from your account but the pass was not generated or delivered to your account due to a technical error on our end, you are entitled to a full refund of the amount charged.
B. Duplicate Charge / Payment Error
If you were charged multiple times for a single pass purchase due to a gateway error, the duplicate transaction will be reversed and refunded.
> Except for these technical failures, all purchases are 100% final, and NO REFUNDS, cancellations, or exchanges are offered.
// 3. NO REFUNDS SHALL BE ISSUED FOR
> Change of mind or personal reasons
> Inability to attend the event
> Partial attendance or early departure
> Dissatisfaction with event content, performers, or experience
> Modification of event schedule, venue, or line-up (where the event still occurs)
> Denial of entry due to violation of user conduct rules
// 4. HOW TO REQUEST A REFUND
If you believe you qualify for one of the exceptions above, submit a refund request by emailing:
> sucrait@gmail.com
Your request must include:
> Your full name and registered email address
> Order ID / Transaction reference number
> Description of the issue
> Screenshots or evidence (if applicable)
Refund requests must be submitted within 7 days of the payment or event date, whichever is earlier.
// 5. REFUND TIMELINE
> Approved refunds will be processed within 7–10 business days.
Refunds will be credited to the original payment method used at checkout, processed through Razorpay. The actual credit timeline may vary depending on your bank or payment provider.
// 6. CHARGEBACKS & FRAUD
Filing a fraudulent chargeback (disputing a legitimate charge with your bank without first contacting us) is a violation of these terms. We will:
> Contest all fraudulent chargebacks with evidence
> Ban the user from future purchases on this Platform
> Report fraudulent activity to relevant authorities if warranted
Always contact us at sucrait@gmail.com first if you have a payment dispute.
// 7. CONTACT
For all refund-related enquiries:
> Email: sucrait@gmail.com
> Organisation: Student Union Council, RAIT
> Address: Ramrao Adik Institute of Technology, Nerul, Navi Mumbai, Maharashtra 400706, India
// 8. LEGAL REFERENCES
This Refund Policy is governed by and consistent with:
> Consumer Protection Act, 2019
> Consumer Protection (E-Commerce) Rules, 2020
> Indian Contract Act, 1872
> Information Technology Act, 2000
For disputes, the courts in Navi Mumbai, Maharashtra, India shall have exclusive jurisdiction. Also see our Terms of Service.